Terms of service
Please read these terms and conditions carefully. These terms & conditions are a binding contract between our Firm, Memorabilia Pvt Ltd and you, if you visit, use, or shop at the site.
We reserve the right to amend our terms and conditions and policies at any time. The revised version will be effective at the time we post it on the Site, and in the event, you continue to use our Site, you are impliedly agreeing to the revised terms and conditions and polices expressed herein.
You are required to create an account in order to purchase any product from the Site. This is required so we can provide you with easy access to view your order history and status of purchases. You shall be responsible for protecting the confidentiality of your password.
The User acknowledges that, although the internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of the Firm, and the Firm shall not be responsible for any data lost while transmitting information on the internet. While it is the Firm’s objective to make the Site accessible 24 hours per day, 7 days per week, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of the Firm access to the Site may be interrupted, suspended or terminated from time to time.
As a condition of purchase, the Site requires your permission to send you administrative and promotional emails. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. You can opt out of our promotional emails anytime by clicking the UNSUBSCRIBE link at the bottom of any of our email correspondences. We shall have no responsibility in any manner whatsoever regarding any promotional emails or SMS/MMS sent to you.
Equipment
The User shall be responsible for obtaining and maintaining telephone, computer hardware and other equipment needed for access to and use of the Site and all charges related thereto. The Firm shall not be liable for any damages to the User's equipment resulting from the use of the Site.
Colours
While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.
Cancellation by Us
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled by us after your credit card has been charged, the said amount will be reversed back in your Card Account.
While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. If a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we may, at our discretion, cancel your order and notify you of such cancellation. We will have the right to modify the price of the product and contact you for further instructions using the e-mail address or telephone number provided by you during the time of registration, or cancel the order and notify you of such cancellation. If we accept your order the same shall be debited to your credit card account. The payment may be processed prior to our dispatch of the product that you have ordered. If we must cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No refunds shall be applicable on the orders made by the User under the Cash on Delivery (“COD”) option.
Cancellations by the User
We shall not be able to process a cancellation once the order has been placed. Store credit will be provided against the cancellation of an order at our sole discretion, if the goods have not yet been shipped. To cancel a purchase made, please write to us at anika@pinkpalette.in or call our customer service desk on +91 98710 45444 between the hours of 11 am and 7 pm , Monday to Saturday ( except National /Public Holidays ). Cancellation requests should be sent within 12 hours of purchase or we would be unable to entertain any cancellations.
Please note that on any refunds if agreed to by us, an amount of 1.9% will be charged from the total amount in case of Domestic Transactions and an amount of 2.9% will be charged from the total amount in case of International Transactions
Fraudulent / Declined Transactions
We may constantly monitor the user’s account in order to avoid fraudulent accounts and transactions. Users with more than one account or availing our services fraudulently shall be liable for legal actions under applicable law and we reserve the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the Site fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, we reserve the right to immediately delete such account and dishonour all past and pending orders without any liability. For the purpose of this clause, we shall owe no liability for any refunds.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit with their bank.